At Thakurji Food Products, we are committed to delivering our products safely, efficiently, and on time. This Shipping Policy outlines our shipping process, delivery timelines, charges, and other important information related to your order.
By placing an order on our website, you agree to the terms of this Shipping Policy.
1. Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons or promotional campaigns, processing times may be slightly longer.
2. Shipping Coverage
We currently ship across India.
If your delivery location is outside our serviceable areas, our customer support team will contact you regarding available options.
3. Estimated Delivery Time
Delivery timelines may vary depending on your location.
| Location | Estimated Delivery Time |
|---|---|
| Maharashtra | 2–4 Business Days |
| Metro Cities | 3–5 Business Days |
| Other States | 4–7 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges are calculated based on:
- Delivery location
- Order weight
- Order value
Any applicable shipping charges will be displayed during the checkout process before payment.
Free shipping may be offered on selected products or promotional offers.
5. Order Tracking
Once your order is shipped, you will receive:
- Order Confirmation Email
- Shipping Confirmation
- Tracking Number
- Courier Partner Details
You can use the tracking number to monitor the status of your shipment.
6. Delivery Attempts
Our courier partner will make delivery attempts at the shipping address provided.
If the customer is unavailable during delivery:
- The courier may attempt redelivery.
- The shipment may be returned to us if delivery remains unsuccessful.
Additional shipping charges may apply for reshipping returned orders.
7. Packaging
Every order is carefully packed to ensure:
- Product Safety
- Leak Protection
- Hygiene
- Freshness During Transit
We use quality packaging materials to minimize the risk of damage during shipping.
8. Damaged Shipment
If your package appears damaged upon delivery:
- Do not use the product if the seal is broken or the container is leaking.
- Take clear photographs of the package and product.
- Contact us within 48 hours of delivery.
Our team will review your request and provide an appropriate resolution.
9. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
Thakurji Food Products is not responsible for delays or failed deliveries caused by:
- Incorrect address
- Incorrect PIN code
- Incorrect contact number
- Incomplete delivery details
If the order has not yet been dispatched, please contact us immediately to request an address update.
10. Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Natural disasters
- Heavy rainfall or adverse weather
- Transportation disruptions
- Public holidays
- Courier service issues
- Government restrictions
We appreciate your patience in such situations and will keep you informed of any significant delays.
11. International Shipping
Currently, Thakurji Food Products ships only within India. International shipping is not available at this time.
12. Contact Us
For any shipping-related questions or assistance, please contact:
Thakurji Food Products
Email: thakurjifoodproducts1@gmail.com
Phone: +91 90671 12925
Alternate Contact: +91 96731 17129
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM