Refund and Returns Policy

Thakurji Food Poducts > Refund and Returns Policy

At Thakurji Food Products, we are committed to delivering premium-quality food products with the highest standards of freshness and hygiene. As our products are edible and perishable in nature, we have a limited return and refund policy to ensure product safety and customer satisfaction.

By placing an order through our website, you agree to the terms of this Refund and Returns Policy.

1. Returns

Due to the nature of food products, we do not accept returns once an order has been delivered.

However, returns or replacements may be considered only under the following circumstances:

  • You received a damaged product.
  • You received a leaking or broken package.
  • You received the wrong product.
  • The product was delivered in an unusable condition.

To be eligible, you must notify us within 48 hours of receiving your order.

2. Refund Eligibility

You may be eligible for a refund or replacement if:

  • The wrong item was delivered.
  • The product was damaged during shipping.
  • The product is defective or spoiled upon arrival.
  • Your order was cancelled by us due to stock unavailability.

Refunds will not be issued for products that have been opened, consumed, or damaged due to improper handling after delivery.

3. Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

  • Change of mind after purchase.
  • Incorrect shipping address provided by the customer.
  • Failure to receive the delivery due to customer unavailability.
  • Minor variations in colour, texture, aroma, or consistency that naturally occur in traditional food products.
  • Products opened, used, or partially consumed.
  • Refund requests made after 48 hours of delivery.

4. Damaged or Incorrect Orders

If you receive a damaged, leaking, or incorrect product, please contact us within 48 hours of delivery with:

  • Your Order Number
  • Clear photographs of the product
  • Photographs of the outer packaging
  • A brief description of the issue

Our support team will review your request and respond within 2–3 business days.

5. Replacement Policy

If your request is approved, we may offer:

  • A replacement product, or
  • A full refund, depending on the nature of the issue and product availability.

Replacement requests are subject to verification.

6. Order Cancellation

Before Dispatch

Orders can be cancelled before they are dispatched from our warehouse. If payment has already been made, a full refund will be initiated.

After Dispatch

Once an order has been dispatched, it cannot be cancelled.

7. Refund Process

Approved refunds will be processed to the original payment method.

Estimated refund timelines:

  • UPI Payments: 2–5 business days
  • Debit/Credit Cards: 5–7 business days
  • Net Banking: 5–7 business days
  • Wallet Payments: 2–5 business days

Actual processing times may vary depending on your bank or payment provider.

8. Shipping Charges

Shipping charges are non-refundable unless:

  • The wrong product was shipped.
  • The product was damaged during transit.
  • The order was cancelled by Thakurji Food Products.

9. Quality Assurance

Every product from Thakurji Food Products is carefully inspected and securely packed before dispatch to ensure it reaches you in the best possible condition.

10. Contact Us

For any refund, return, or replacement requests, please contact us:

Thakurji Food Products

Email: thakurjifoodproducts1@gmail.com

Phone: +91 90671 12925

Alternate Contact: +91 96731 17129

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM