At Thakurji Food Products, we are committed to delivering our products safely, efficiently, and on time. This Shipping Policy outlines our shipping process, delivery timelines, charges, and other important information related to your order.

By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festive seasons or promotional campaigns, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India.

If your delivery location is outside our serviceable areas, our customer support team will contact you regarding available options.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location.

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Order weight
• Order value

Any applicable shipping charges will be displayed during the checkout process before payment.

Free shipping may be offered on selected products or promotional offers.

5. Order Tracking

Once your order is shipped, you will receive:

• Order Confirmation Email
• Shipping Confirmation
• Tracking Number
• Courier Partner Details

You can use the tracking number to monitor the status of your shipment.

6. Delivery Attempts

Our courier partner will make delivery attempts at the shipping address provided.

If the customer is unavailable during delivery:

• The courier may attempt redelivery.
• The shipment may be returned to us if delivery remains unsuccessful.

Additional shipping charges may apply for reshipping returned orders.

7. Packaging

Every order is carefully packed to ensure:

• Product Safety
• Leak Protection
• Hygiene
• Freshness During Transit

We use quality packaging materials to minimize the risk of damage during shipping.

8. Damaged Shipment

If your package appears damaged upon delivery:

• Do not use the product if the seal is broken or the container is leaking.
• Take clear photographs of the package and product.
• Contact us within 48 hours of delivery.

Our team will review your request and provide an appropriate resolution.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Thakurji Food Products is not responsible for delays or failed deliveries caused by:

• Incorrect address
• Incorrect PIN code
• Incorrect contact number
• Incomplete delivery details

If the order has not yet been dispatched, please contact us immediately to request an address update.

10. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

• Natural disasters
• Heavy rainfall or adverse weather
• Transportation disruptions
• Public holidays
• Courier service issues
• Government restrictions

We appreciate your patience in such situations and will keep you informed of any significant delays.

11. International Shipping

Currently, Thakurji Food Products ships only within India. International shipping is not available at this time.

12. Contact Us

For any shipping-related questions or assistance, please contact:

Thakurji Food Products

Email: thakurjifoodproducts1@gmail.com

Phone: +91 90671 12925

Alternate Contact: +91 96731 17129

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM